GOT QUESTIONS? WE’VE GOT ANSWERS

 

FIRST BASE SIZE GUIDE

OUR GARMENTS ARE DESIGNED TO FIT IN DIFFERENT WAYS, OFTEN ON THE RELAXED SIDE.

PLEASE REFER TO THE PRODUCT DESCRIPTION TAB AVAILABLE ON EACH PRODUCT PAGE FOR SIZE AND FIT DETAILS. YOU CAN ALSO FOLLOW OUR SIZE GUIDE AVAILABLE BELOW AND IN THE SIZE + FIT TAB AVAILABLE ON EACH PRODUCT PAGE.

YOUR ACCOUNT

DO I NEED AN ACCOUNT TO MAKE A PURCHASE?
YEP YOU DO. IT MAKES CHECKING OUT FASTER AND WILL ALLOW YOU TO:

• VIEW YOUR ORDERS AND REVIEW PAST PURCHASES

• GAIN ACCESS TO YOUR WISH LIST

• BE THE FIRST TO BE NOTIFIED WHEN NEW STOCK ARRIVES

• SAVE YOUR ADDRESS FOR FASTER SHOPPING

• MANAGE YOUR ACCOUNT DETAILS, ORDER HISTORY AND EMAIL PREFERENCES.

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
IF YOU HAVE FORGOTTEN YOUR PASSWORD, CHANGE IT HERE OR FOLLOW THE ‘FORGOTTEN PASSWORD’ INSTRUCTIONS ON THE ‘SIGN IN’ PAGE.

FOR SECURITY REASONS WE ARE UNABLE TO SEND YOUR PASSWORD VIA EMAIL.

PAYMENTS

WHAT PAYMENT TYPES DO YOU ACCEPT?

FIRST BASE ACCEPTS THE FOLLOWING FORMS OF PAYMENT:
VISA
MASTERCARD
AMERICAN EXPRESS
PAYPAL
AFTERPAY (4 INTEREST FREE PAYMENTS OVER 6 WEEKS)

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

AT FIRST BASE, YOUR PERSONAL ONLINE SECURITY IS OF UTMOST IMPORTANT TO US. WE ARE FULLY PCI DSS COMPLIANT WHICH ALLOWS US TO SAFELY TRANSMIT YOUR PERSONAL AND CREDIT CARD INFORMATION THROUGH OUR SYSTEMS. ALL ORDERS ARE PROCESSED THROUGH A SECURE CHECKOUT SYSTEM COMPLYING TO THE PCI DATA SECURITY STANDARD WHICH MEANS YOU’RE SAFE TO SHOP! IF YOU HAVE ANY OTHER QUERIES OR CONCERNS, PLEASE EMAIL US AT CUSTOMER.CARE@THISISFIRSTBASE.COM

 

SHIPPING AND RETURNS

ALL SHIPPING AND RETURNS INFO CAN BE FOUND HERE

 

ORDERS + PRICING

 

HOW DO I USE PROMO CODES?

AFTER CHOOSING TO ‘CHECK OUT’ AND PURCHASE THE CONTENTS OF YOUR ‘SHOPPING BAG’, THERE WILL BE A BOX IN WHICH TO TYPE YOUR PROMO CODE LOCATED UNDERNEATH THE PAYMENT BOX. THE RELEVANT DISCOUNT WILL BE APPLIED ONCE THE CODE HAS BEEN ENTERED. PLEASE NOTE: ITEMS PURCHASED USING PROMO CODES ARE NOT  ELIGIBLE FOR REFUND OR EXCHANGE.

GIFT VOUCHERS

AFTER FILLING YOUR CART WITH LOOT, ENTER YOUR GIFT VOUCHER CODE INTO THE ‘GIFT VOUCHER’ BOX IN THE CHECKOUT. THIS AMOUNT WILL BE DEDUCTED OFF YOUR TOTAL.

GIFT VOUCHERS MUST BE USED IN ONE TRANSACTION AND WITHIN ONE YEAR OF ITS CREATION

GIFT VOUCHERS ARE NON REFUNDABLE AND CAN ONLY BE USED ON WWW.THISISFIRSTBASE.COM

HOW WILL I KNOW YOU RECEIVED MY ORDER?

YOU WILL RECEIVE A CONFIRMATION EMAIL AND INVOICE AS SOON AS YOU PLACE YOUR ORDER SO YOU KNOW WE HAVE RECEIVED IT! FURTHER TO YOUR CONFIRMATION YOU WILL RECEIVE AN EMAIL FROM AUSTRALIA POST, WHO IS OUR PREFERRED SHIPPER, WITH A PARCEL TRACKING NUMBER TO KEEP TRACK OF YOUR SHIPMENT ONCE IT HAS LEFT THE FIRST BASE WAREHOUSE. IF YOU DO NOT RECEIVE ANY CONFIRMATION OF YOUR ORDER, PLEASE EMAIL CUSTOMER.CARE@THISISFIRSTBASE.COM

ARE YOUR PRICES IN AUSTRALIAN DOLLARS (AUD)?

YES. FIRST BASE PRICES ARE IN AUD.

DO YOUR PRICES INCLUDE GST AND OTHER TAXES?

ALL PRODUCT PRICES LISTED ON THE SITE ARE INCLUSIVE OF A GOODS AND SERVICES TAX HOWEVER ARE DDU (DELIVERY DUTY UNPAID). PLEASE BE AWARE THAT INTERNATIONAL ORDERS MAY INCUR CUSTOMS OR IMPORT DUTY FEES WHEN YOUR ORDER ARRIVES, THESE VARY IN PRICE AND BY NAME FROM COUNTRY TO COUNTRY- IE. VAT TAXES ETC. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.

INTERNATIONAL CUSTOMS DUTIES AND TAXES

CUSTOMS DUTIES AND TAXES CHANGE CONSTANTLY AND VARY FROM COUNTRY TO COUNTRY. FIRST BASE CAN NOT BE HELD LIABLE FOR ANY IMPORT DUTIES, CUSTOMS FEES OR TAXES THAT MAY BE INCURRED ON THE IMPORTATION OF YOUR ORDER. IF YOU ARE UNSURE OF WHAT POTENTIAL CUSTOMS DUTIES MAY APPLY TO YOUR ORDER PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR PRICING AND CLARIFICATION.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

EVERY SINGLE ORDER IS PICKED AND PACKED BY HAND AT THE FIRST BASE WAREHOUSE, SO WE WORK AS FAST AS HUMANLY POSSIBLE TO GET YOU YOUR GEAR PRONTO! 

HAVING SAID THAT, WE AIM TO PROCESS AND DISPATCH ORDERS AT FIRST BASE WITHIN 1 BUSINESS DAY AND ORDERS MUST BE IN BEFORE 3PM EST TO ENSURE SAME DAY DISPATCH.

DELIVERY WILL THEN TAKE BETWEEN 2 AND 5 BUSINESS DAYS FOR ORDERS WITHIN AUSTRALIA (WE ACKNOWLEDGE THAT RURAL AREAS MAY TAKE A LITTLE LONGER TO RECEIVE THEIR GOODS). PLEASE ALLOW UP TO 4 WEEKS FOR INTERNATIONAL DELIVERY.

CAN I TRACK MY ORDER STATUS THROUGH MY ACCOUNT?

YOU WILL BE NOTIFIED OF THE ORDER CONFIRMATION AND DISPATCH THROUGH YOUR ACCOUNT AND VIA EMAIL, HOWEVER TRACKING OF THE PARCEL WILL BE AVAILABLE VIA AUSTRALIA POST. YOU WILL RECEIVE AN EMAIL CONTAINING DETAILS OF THIS TRACKING SERVICE ONCE YOUR ORDER HAS BEEN DISPATCHED.

WHAT IF I AM NOT HOME WHEN MY ORDER ARRIVES/ WILL I NEED TO SIGN FOR IT?

WE PROVIDE STANDARD POSTAGE FOR ALL OUR ORDERS, WHICH REQUIRES A SIGNATURE UPON DELIVERY. PLEASE CONSIDER THIS WHEN SPECIFYING A DELIVERY ADDRESS, AS WE ARE UNABLE TO AUTHORISE PACKAGES TO BE DELIVERED WITHOUT A SIGNATURE. WE SUGGEST USING YOUR WORK OR BUSINESS ADDRESS IF YOU ARE NOT HOME DURING THE WEEK. 
IF THERE IS NO ONE TO SIGN AT THE TIME OF DELIVERY A POSTAL CARD WILL BE LEFT INFORMING YOU THAT THE DELIVERY WAS MISSED AND IS TO BE PICKED UP FROM YOUR LOCAL POST OFFICE DURING BUSINESS HOURS.

 

PRIVACY & SECURITY

HOW DO I KNOW IT IS SAFE TO SHOP WITH YOU?

WE VALUE YOUR PRIVACY HERE AT FIRST BASE AND WORK HARD TO ENSURE THAT YOUR DETAILS ARE SECURED AND NEVER RELEASED TO ANY OTHER PARTY. LEARN HOW WE KEEP YOUR DETAILS SAFE IN OUR PRIVACY POLICY BELOW.

DO YOU KEEP MY CREDIT CARD DETAILS?

NO, WE DO NOT STORE YOUR CREDIT CARD DETAILS.

 

CUSTOMER SERVICE

CUSTOMER SERVICE

E: CUSTOMER.CARE@THISISFIRSTBASE.COM

P: +61 2 9331 3926

A: SUITE 2, LEVEL 1, 3B VICTORIA STREET PADDINGTON, 2021, NSW

 

TERMS AND CONDITIONS OF USE

 

THE FOLLOWING RULES & REGULATIONS APPLY TO ALL VISITORS AND USERS OF THIS WEBSITE THISISFIRSTBASE.COM. BY USING THIS WEBSITE YOU WILL BE BOUND BY ALL OF THE SUBSEQUENT RULES & REGULATIONS. IN THE EVENT THAT A VIOLATION OF THESE RULES & REGULATIONS OCCURS, FIRST BASE SYDNEY RESERVES THE RIGHT TO SEEK ALL REMEDIES AVAILABLE BY LAW & IN EQUITY. 

UNLESS OTHERWISE STATED, THE FIRST BASE WEBSITE & ALL OF ITS CONTENTS (INCLUDING WITHOUT LIMITATION, ALL TEXT, PHOTOGRAPHS, IMAGES, VIDEO & AUDIO) ARE EXCLUSIVE PROPERTY OF FIRST BASE SYDNEY (HEREIN AFTER REFERRED TO AS “FIRST BASE”) AND ARE PROTECTED BY COPYRIGHT, TRADEMARK, TRADE DRESS & OTHER LAWS. 

FIRST BASE IS AN AUSTRALIAN BASED FASHION BRAND. ALL PRODUCTS & SERVICES DISPLAYED WITHIN THE SITE ARE IN AUSTRALIAN DOLLARS (AUD) UNLESS OTHERWISE STATED.

COPYRIGHT NOTICE

THE FIRST BASE WEBSITE & ALL OF ITS MATERIALS INCLUDING, BUT NOT LIMITED TO ITS SOFTWARE OR HTML CODE, SCRIPTS, TEXT, ARTWORK, PHOTOGRAPHS, IMAGES, VIDEO & AUDIO WILL COLLECTIVELY BE KNOWN AT ‘MATERIALS’. ALL ‘MATERIALS’ ARE PROTECTED BY COPYRIGHT LAWS & OTHER INTERNATIONAL LAWS & TREATIES. YOU MUST COMPLY WITH ALL PROPRIETARY AND COPYRIGHT NOTICES ON THIS WEB SITE. THIS WEB SITE IS OWNED BY FIRST BASE AND SUBJECT TO COPYRIGHT. THE INFORMATION ON THIS SITE IS PROTECTED UNDER AUSTRALIAN COPYRIGHT LAWS. SUBJECT TO PROVISIONS OF THE COPYRIGHT ACT 1968 (AUSTRALIA), YOU MUST NOT IN ANY FORM OR BY ANY MEANS:

  • (I) REPRODUCE, COPY, ADAPT, BROADCAST, STORE, TRANSMIT, DISTRIBUTE, PRINT, PUBLISH OR CREATE DERIVATIVE WORKS FROM ANY INFORMATION OR ‘MATERIALS’ ON THE SITE OR OTHERWISE EXPLOIT ANY OF ITS ‘MATERIALS’ WITHOUT OUR EXPRESS PRIOR WRITTEN PERMISSION.
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  • (III) USE OR APPLY, FOR COMMERCIAL PURPOSES ANY MATERIAL OR INFORMATION ON THIS SITE, WITHOUT THE PRIOR WRITTEN CONSENT OF FIRST BASE, NOTHING CONTAINED ON THIS SITE SHOULD BE CONSTRUED AS GRANTING ANY LICENSE OR RIGHT OF USE OF ANY THISISFIRSTBASE.COM TRADE MARK OR PART OF ANY TRADEMARK DISPLAYED ON THE WEB SITE WITHOUT THE EXPRESS WRITTEN PERMISSION OF FIRST BASE.

LINKS TO EXTERNAL WEBSITES

ON OCCASION, LINKS MAY BE ESTABLISHED FROM THISISFIRSTBASE.COM TO ONE OR MORE EXTERNAL WEB SITES OR RESOURCES OPERATED BY UNRELATED EXTERNAL WEBSITE (THE “EXTERNAL WEB SITE”). THESE LINKS ARE PROVIDED FOR YOUR CONVENIENCE ONLY. IN ADDITION, CERTAIN EXTERNAL WEB SITES MAY ALSO PROVIDE LINKS TO THE FIRST BASE WEBSITE. THESE LINKS SHOULD NOT NECESSARILY BE DEEMED TO IMPLY THAT FIRST BASE ENDORSES THE EXTERNAL WEB SITE OR ANY CONTENT THEREIN. FIRST BASE DOES NOT CONTROL AND IS NOT RESPONSIBLE OR LIABLE FOR ANY EXTERNAL WEB SITES OR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH EXTERNAL WEB SITES. ACCESS TO ANY THIRD PARTY SITE IS AT YOUR OWN RISK AND FIRST BASE WILL HAVE NO LIABILITY ARISING OUT OF OR RELATED TO SUCH WEB SITES AND/OR THEIR CONTENT OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH ANY PURCHASE, USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH EXTERNAL WEB SITE.

SITE UPDATES AND REVISIONS

FIRST BASE MAY CHANGE, TERMINATE, SUSPEND OR DISCONTINUE ANY ASPECT OF THIS WEB SITE INCLUDING ITS TERMS & CONDITIONS AT ANY CHOSEN TIME, WITHOUT NOTICE. YOUR CONTINUED USE OF THIS WEB SITE AFTER ANY CHANGES WILL BE CONSTRUED AS ACCEPTANCE OF ANY CHANGES TO ANY OF THE TERMS & CONDITIONS.

PRIVACY POLICY

FIRST BASE UNDERSTANDS THAT YOUR PRIVACY IS IMPORTANT AND ENSURES THAT INFORMATION PROVIDED BY YOU IS COLLECTED AND HELD IN ACCORDANCE WITH RELEVANT AUSTRALIAN PRIVACY LAW. 

IF YOU CHOOSE TO PROVIDE YOUR PERSONAL DETAILS TO US, WE MAY COLLECT THE REQUESTED INFORMATION FROM YOU INCLUDING YOUR NAME AND CONTACT DETAILS AND ANY OTHER INFORMATION THAT YOU SUPPLY TO US. 

ANY INFORMATION WE COLLECT IS USED TO ASSIST IN PROVIDING YOU WITH RELEVANT CONSUMER INFORMATION, NOTIFY YOU OF PRODUCTS, STORES OPENINGS AND OFFERS THAT MAY BE OF INTEREST TO YOU AS A VALUED FIRST BASE CUSTOMER. 

WE DO NOT DISCLOSE INFORMATION THAT WE HOLD TO UNRELATED COMPANIES OUTSIDE OUR CORPORATE GROUP FOR MARKETING PURPOSES. 

AS REQUIRED BY LAW, YOU MAY “OPT-OUT” FROM DIRECT MARKETING MATERIAL THAT FIRST BASE MAY SEND BY FOLLOWING THE INSTRUCTIONS AT THE BOTTOM OF OUR NEWSLETTERS. ALTERNATIVELY, YOU MAY CONTACT OUR HEAD OFFICE IF YOU DO NOT WISH YOUR DETAILS TO BE USED FOR MARKETING PURPOSES (SEE CONTACT). 

ANY INFORMATION THAT WE NO LONGER REQUIRE IS DESTROYED. WHEN WE HAVE COLLECTED INFORMATION ABOUT YOU IT CANNOT BE SEEN OR MODIFIED BY ANYONE ELSE. 

WE MAKE ALL REASONABLE EFFORTS TO ENSURE THAT INFORMATION IS STORED